Privacy Statement

This Privacy Policy explains how Grande Vegas collects, uses and protects the personal information you provide when you use our online casino services. We take your privacy seriously and set out below the types of data we process, how we use it, and the choices available to you as a player in the United Kingdom.

Types of data we collect

We collect a range of information to operate your account, process payments and meet legal obligations. This includes personal data you give us directly, technical data collected automatically, and transactional data generated when you play or make deposits and withdrawals.

Personal data

Personal data covers information such as your name, date of birth, home address, email address, telephone number and identity documents provided for verification. We use this to create and manage your account and to confirm your age and identity where required.

Technical data

Technical data includes IP address, device identifiers, browser and operating system details, language preferences and log files. This information helps us secure accounts, deliver the site correctly on your device and monitor for suspicious activity.

Transactional data

Transactional data refers to your account activity, deposits, withdrawals, bets, wins and losses, bonus use and loyalty points. We retain this information for operational needs, compliance with anti-money laundering checks and for resolving account queries.

How we use your information

We use your data to provide and improve our services, verify identity, process payments, prevent fraud and comply with legal obligations. We may also use aggregated or anonymised information to monitor game fairness, detect abuse and enhance the platform. Where we use your data for marketing, we will obtain your consent and allow easy opt-out.

Data protection practices

We store information on secure servers and use technical and organisational measures to protect it, including encryption for data in transit. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. We regularly review our security practices to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login sessions, personalise content and measure site performance. Some cookies are essential for functionality, while others are used for analytics and marketing. You can manage cookie preferences via your browser or the cookie settings on the site.

Information sharing and third parties

We may share information with payment processors, identity verification services, game and platform providers, analytics vendors and regulators where required. All third parties are required to handle data in accordance with applicable data protection rules and only for the purposes we specify.

User rights

You have rights including access to the personal data we hold about you, requesting correction of inaccuracies, restriction or deletion in certain circumstances, and objection to certain processing. You may also request a copy of your data in a portable format. To exercise these rights, contact us via [email protected].

Access, correction and deletion of data

You can review and update much of your account information in account settings. For other requests, such as deletion or data export, please contact [email protected]. We will respond to verifiable requests and explain any restrictions that apply for legal or security reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site and, where appropriate, via email. The current policy date is shown on the site footer. If you have questions about this policy, contact us at [email protected].