Responsible Gambling

At Grande Vegas we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help you manage your activity. If you ever feel gambling is becoming a problem, we encourage you to use the controls below or contact our support team for assistance.

Player protection principles

We focus on keeping players safe and treating every case with respect. We verify age and identity, monitor account activity for unusual behaviour, and will intervene where necessary to prevent harm. Our aim is to support controlled play and reduce the risk of problem gambling.

Activity-control tools

We offer practical tools you can use any time from your account settings or by contacting support:

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
• Loss limits - choose a maximum loss amount to stop play once you reach it.
• Reality checks - receive on-screen reminders showing session length and spend.
• Time-outs - take a short break from play (for example 24 hours up to 30 days).
• Self-exclusion - lock your account for longer periods if you need an extended break.

Deposit limits

Deposit limits are the simplest way to keep spending predictable. You can reduce or set new limits instantly in your account. Increases may be subject to a short waiting period for your protection. We encourage setting limits that reflect your budget and lifestyle.

Loss limits

Loss limits stop play when losses reach a level you define. They are useful if you prefer to control net losses rather than deposits. Loss limits can be adjusted through account controls or with help from our support team.

Time limits and session controls

Use reality checks and time-outs to manage how long you play. Reality checks remind you of elapsed time and net position during a session. Time-outs give you a guaranteed break without deleting your account, while self-exclusion provides a longer, enforced pause.

Self-exclusion

If you choose to self-exclude, your account will be closed to deposits and play for the selected period and marketing communications will stop. Requests can be made via account settings or by contacting support. We will comply with your request and provide information about next steps and available help.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, increasing deposit frequency, neglecting other responsibilities, or hiding gambling activity. If you or someone you know shows these signs, consider using our tools or seeking professional help.

Tips for maintaining control

• Set firm deposit and loss limits before you start.
• Use reality checks and stick to session timeframes.
• Avoid gambling when impaired or under financial pressure.
• Keep gambling as a form of paid-for leisure, not a way to solve money problems.
• Talk to our support team if you need help adjusting controls.

Professional help and support organisations

If you need specialist support, talk to trained organisations such as GamCare and Gamblers Anonymous, or consider registering with GAMSTOP for UK self-exclusion where appropriate. For immediate assistance, contact our support team and we will guide you to the right resources.