Grande Vegas Casino Terms of Use
These Terms and Conditions set out the rules that govern your use of the Grande Vegas website and services. They explain the relationship between you and us, describe your rights and obligations, and explain how we manage accounts, payments, promotions and disputes. By registering an account or using our services you accept these terms and any additional rules that apply to particular promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Provide your full name, a valid address and accurate contact information when registering, and notify us of any changes. Keep your login details confidential and do not share your account with others. We may require identity and address verification (KYC) before allowing withdrawals or at other times for compliance reasons. If we suspect fraud, money laundering, collusion or other misuse, we may lock, suspend or close your account while we investigate.
Eligibility requirements
To use our services you must be of legal gambling age in your jurisdiction - at least 18 in the United Kingdom - and not self-excluded. You must only register if online gambling is permitted where you live. We reserve the right to refuse service or block accounts from persons in prohibited jurisdictions. Creating multiple accounts, using false information, or attempting to bypass geo-restrictions is not allowed.
Acceptable platform use
Use the site lawfully and fairly. You must not use bots, automated tools or third-party software to place bets or play games. Actions intended to exploit technical faults, game mechanics or promotional terms are prohibited. Do not attempt chargeback abuse or other payment reversals. If you discover a security issue or bug, report it to us rather than attempting to take advantage of it.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which apply in addition to these general rules. Typically only one active bonus may be used at a time. Bonuses may carry wagering requirements, maximum bet limits during play, game contribution restrictions and expiry periods. Winnings from free spins or bonuses may be credited as bonus balance until wagering is met. Suspected bonus abuse will result in forfeiture of bonus funds and may lead to account closure.
Deposits and withdrawals
We accept a range of payment methods suitable for UK customers. Minimum deposit and withdrawal amounts depend on the chosen method - for example minimum deposits commonly start at around £20 and minimum withdrawals at around £50. Withdrawals are subject to identity checks and verification; we reserve a short processing period for review (typically 24-48 hours) before payments leave our systems. Transaction times after processing vary by provider. We do not normally charge withdrawal fees, though third-party providers may apply charges. Chargebacks on card deposits may result in account suspension and further investigation.
Dispute resolution
If you have a complaint contact our support team in the first instance. We aim to resolve issues promptly and fairly. If a satisfactory outcome cannot be reached, we may refer the matter to an independent alternative dispute resolution body where appropriate. Decisions on disputed game outcomes and account investigations will be handled in line with our policies and any applicable law.
Updates to terms and conditions
We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to you by email. Continued use of the site after changes are published constitutes acceptance of the updated terms, so please review them regularly.